Privacy Policy

Last updated: December 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support:

Personal information (name, email, phone number)
Business information (company name, address, licenses)
Payment information (processed securely through third-party providers)
Service history and ratings
Communications with customers and support

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our platform services
Process transactions and send related information
Verify your identity and business credentials
Communicate with you about services, updates, and support
Improve our platform and develop new features
Comply with legal obligations and resolve disputes

3. Information Sharing

We may share your information in the following circumstances:

With customers when you provide moving services
With payment processors to handle transactions
With service providers who assist in platform operations
When required by law or to protect our rights
In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your account and data
Object to processing of your personal information
Request data portability
Withdraw consent where processing is based on consent

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@vyndrr.app
Phone: +254 700 000 000
Address: Nairobi, Kenya